Join CallMiner’s Jeff Gallino and Frank Sherlock as they envision the future of customer and contact centre experiences. They’ll explore how emerging trends including agentic AI, AI-augmented agents, and AI-powered predictive analytics are reshaping the way businesses engage with customers by enabling smarter, more proactive interactions.

By harnessing these advancements, organisations will further personalise engagements, enhance self-service capabilities, and streamline workflows, ultimately delivering more efficient, empathetic, and effective customer experiences.