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Better Intelligence for Better Experiences

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3rd-4th June 2025

The Lowry Hotel, Manchester

Register now!

 

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3rd-4th June 2025

The Lowry Hotel, Manchester

Register now!
DAYS TO GO
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SESSIONS
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USER DRIVEN CONTENT HOURS
0+
ATTENDEES

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Overview

Better Intelligence for Better Experiences

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with engaging, immersive, and interactive sessions.

Over two days you'll gain exclusive insights into:

  • The latest market trends and innovations shaping the future of customer engagement
  • CallMiner’s strategic vision and upcoming product developments
  • The newest enhancements to the CallMiner platform, plus a sneak peek into future advancements in AI and beyond

LISTEN UK 2025 is a prime opportunity to network and connect with friends, colleagues, industry peers, and CallMiner experts and executives, all in person.

Connect, Learn, Inspire

Now in its 6th year, this event is your opportunity to join our vibrant international community of customer-focused professionals, all coming together to learn how to elevate customer experiences and unlock greater business value from every conversation.

At LISTEN UK you'll:

  • Uncover the truths about AI – Separate fact from fiction and learn how AI innovations will revolutionise your customer experience
  • Drive actionable insights – Discover strategies that can benefit your entire organisation, from the contact centre to the C-suite
  • Get an exclusive sneak peek – Gain access to the exclusive CallMiner product roadmap led by product experts, showcasing exciting new enhancements and what’s coming over the next 12 months

1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI



Check Out Highlights from Last Year's Event!


 

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LISTEN UK Awards

LISTEN UK Award Nominations - Now Open!

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For years, the LISTEN UK Awards have been the industry’s hallmark, recognising professionals, partners and customers who have reached the pinnacle of achievement in their use of conversation intelligence to drive value within their organisations. The LISTEN Award Ceremony is a celebration of these achievements.

Submissions are now CLOSED.

Winners to be announced live at LISTEN UK on the 3rd of June!

Nominate a Deserving Colleague Here!

1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI



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Speakers

Hear from some of the most influential companies and thought leaders in the conversation intelligence industry.

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Merlyn Kulkarni

Sr. Digital Solutions Principal

Alorica IQ

Asif Mahomed-Hoosen

Lead Interaction Analyst

MiWay Insurance Limited

Sarah Appleton

Speech Analytics Manager

The Very Group

Jason Fletcher

Speech and Interaction Manager

MVF

Katy Camp

Operations Support Manager

Cabot Financial

Merlyn Kulkarni

Sr. Digital Solutions Principal

Alorica IQ

Asif Mahomed-Hoosen

Lead Interaction Analyst

MiWay Insurance Limited

Sarah Appleton

Speech Analytics Manager

The Very Group

Jason Fletcher

Speech and Interaction Manager

MVF

Katy Camp

Operations Support Manager

Cabot Financial

John Cottrell

MI Manager

Ageas

Jeff Gallino

CEO, Founder

CallMiner

Paolo Righetti

Founder and CEO

Atombit

Carla Jacinto

Customer Experience Program Manager

Workhuman

Darryl Hohls

Head – Client Interaction & Operational Analytics

Investec

Makbule Gunes

Customer Success Manager

CallMiner

Marie-Louise Gaughan

Head of Digital and Customer Experience, EMEA

Alorica IQ

Huzair Essop

Head: Business Process Innovation

MiWay Insurance Limited

Jonathan McWilliams

Complaints Governance & Interventions Manager

British Gas

Nick Mitchell

Chief Revenue Officer

Boost.AI

John Rahaman

Customer Experience Manager

Workhuman

Ben Harper

Ben Harper

Solutions Architect

CallMiner

Paul Giggins

Head of Strategy and Performance

Cabot Financial

Ross Hossack

Head of Customer Experience

OneFamily

Brian Pluymen

Customer Experience Director

Workhuman

Luke Ollerhead

Customer Services Insights Manager Customer Care

The Very Group

Andy Rothwell

Principal Consultant

Davies Group

Ryan Foster

Process Excellence Analyst

OneFamily

Tony Minieri

Senior Operations Manager

Cabot Financial

Lee Mostari

Director of Insights and Analytics

Davies Group

Nick Rowe

Business Analyst Team Lead

CallMiner

Liam Miller

Product Analyst

CallMiner

Bruce McMahon

Bruce McMahon

Chief Product Officer

CallMiner

Frank Sherlock

VP of International

CallMiner

Jonathan “JR” Ranger

Chief Customer Officer

CallMiner


Full List
Short List


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Speakers

Hear From Some of the Most Influential Companies in the Conversation Analytics Industry

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Merlyn Kulkarni

Sr. Digital Solutions Principal

Alorica IQ

Asif Mahomed-Hoosen

Lead Interaction Analyst

MiWay Insurance Limited

Sarah Appleton

Speech Analytics Manager

The Very Group

Jason Fletcher

Speech and Interaction Manager

MVF

Katy Camp

Operations Support Manager

Cabot Financial

Merlyn Kulkarni

Sr. Digital Solutions Principal

Alorica IQ

Asif Mahomed-Hoosen

Lead Interaction Analyst

MiWay Insurance Limited

Sarah Appleton

Speech Analytics Manager

The Very Group

Jason Fletcher

Speech and Interaction Manager

MVF

Katy Camp

Operations Support Manager

Cabot Financial

John Cottrell

MI Manager

Ageas

Jeff Gallino

CEO, Founder

CallMiner

Paolo Righetti

Founder and CEO

Atombit

Carla Jacinto

Customer Experience Program Manager

Workhuman

Darryl Hohls

Head – Client Interaction & Operational Analytics

Investec

Makbule Gunes

Customer Success Manager

CallMiner

Marie-Louise Gaughan

Head of Digital and Customer Experience, EMEA

Alorica IQ

Huzair Essop

Head: Business Process Innovation

MiWay Insurance Limited

Jonathan McWilliams

Complaints Governance & Interventions Manager

British Gas

Nick Mitchell

Chief Revenue Officer

Boost.AI

John Rahaman

Customer Experience Manager

Workhuman

Ben Harper

Ben Harper

Solutions Architect

CallMiner

Paul Giggins

Head of Strategy and Performance

Cabot Financial

Ross Hossack

Head of Customer Experience

OneFamily

Brian Pluymen

Customer Experience Director

Workhuman

Luke Ollerhead

Customer Services Insights Manager Customer Care

The Very Group

Andy Rothwell

Principal Consultant

Davies Group

Ryan Foster

Process Excellence Analyst

OneFamily

Tony Minieri

Senior Operations Manager

Cabot Financial

Lee Mostari

Director of Insights and Analytics

Davies Group

Nick Rowe

Business Analyst Team Lead

CallMiner

Liam Miller

Product Analyst

CallMiner

Bruce McMahon

Bruce McMahon

Chief Product Officer

CallMiner

Frank Sherlock

VP of International

CallMiner

Jonathan “JR” Ranger

Chief Customer Officer

CallMiner


Full List
Short List

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DAYS
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SESSIONS
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USER DRIVEN CONTENT HOURS
0+
ATTENDEES

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Agenda


Day 1 - Monday, 3rd June

10:30 AM -
11:30 AM BST


11:30 AM -
11:40 AM BST


11:40 AM -
12:00 PM BST


12:45 PM -
1:45 PM BST



Networking Lunch


1:45 PM -
2:45 PM BST


2:45 PM -
3:15 PM BST


Transforming Operations: Unleashing Strategic Insights with Conversation Intelligence

Katy Camp
Operations Support Manager, Cabot Financial

Tony Minieri
Senior Operations Manager, Cabot Financial

3:15 PM -
3:45 PM BST


Unlocking CX Success: Shifting Perspectives for Contact Center Excellence

Ross Hossack
Head of Customer Experience, OneFamily

Ryan Foster
Process Excellence Analyst, OneFamily

3:45 PM -
4:00 PM BST



Refreshments & Networking


4:00 PM -
4:40 PM BST


How Davies Group have Modernised Operations to Excel Business Growth

Lee Mostari
Director of Insights and Analytics, Davies Group

Andy Rothwell
Principal Consultant, Davies Group

4:40 PM -
5:25 PM BST


Data-Driven Conversation Intelligence: Integrating Insights for Customer & Agent Experience

Sarah Appleton
Speech Analytics Manager, The Very Group

Luke Ollerhead
Customer Services Insights Manager Customer Care, The Very Group

Nick Rowe
Business Analyst Team Lead, CallMiner

5:25 PM -
5:30 PM BST


Day 1 Closing Remarks

Frank Sherlock
VP of International, CallMiner

6:30 PM -
10:00 PM BST


Evening Reception + LISTEN UK Award Ceremony

Frank Sherlock
VP of International, CallMiner

Jeff Gallino
CEO, Founder, CallMiner


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What Our Attendees Say

Thank you for holding a 1st class virtual conference. Good selection of top-notch industry speakers. Thanks for making it easy to join, participate and refer back to the conference sessions.


I appreciate that I’ll be able to see the other sessions as you never know what insights they might give! While networking was more challenging virtually, you all should be proud of this conference. You gave it that CallMiner feel virtually!


I was pleasantly surprised at how much I took away from the conference.


I was impressed at how much knowledge and insight I gained as a first-time attendee


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Register

Let's lock your spot!

You will receive notification of registration confirmation within 48 hours.
Please reach out to listenuk@callminer.com with any questions.

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Who Attends LISTEN UK?


1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI


Roles that attend LISTEN UK

LISTEN UK 2025 is designed with a variety of content and interactive sessions, so attendees can attend sessions that will deliver the greatest value to them. Attendee roles range from C-Level to Founder, VP and Directors of CX, QA, Compliance, Contact Centre Operations, to Programme Managers, Speech, Business, Data Analysts, and Heads of AI Committees or Data Scientists.

Organisations that attend LISTEN UK

The international CallMiner community includes leading organisations spanning numerous industries including FinServ, insurance, collections, retail, energy & utilities, communications, and BPOs. The use cases range from contact centre efficiency, CX, AI advancements, product experience, employee experience, sales & marketing effectiveness, and many others. See agenda for more info.


Thank You to Our Partners!

 

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