As a leading outsourced marketing and telesales firm, MVF Global has leveraged advanced AI and automation from CallMiner to overhaul their quality assurance processes, resulting in significant performance improvements among their new intake of agents—helping them realise a remarkable revenue increase.

In this session, Jason Fletcher, Speech and Interactions Manager, will share how MVF Global’s QA team has evolved to benefit from advanced analytics insights, and how these changes have equipped them to navigate increasing call complexities. Discover how MVF Global’s adoption of CallMiner Coach has enhanced agent performance and optimised customer interactions to drive success in a competitive market.