As the convergence of contact centre experience (CCX) and customer experience (CX) accelerates, many organisations struggle to integrate these key functions.

In this keynote, Jeff Gallino, CEO & Founder & Frank Sherlock, VP of International at CallMiner, will explore how insights from contact centre interactions can reveal friction points in the customer journey and guide improvements. Jeff will discuss how a unified approach can enhance customer satisfaction and drive success in today’s competitive landscape.

Plus, both Frank and Jeff will take a look at today’s trends, the current state of the market and what this all means for you.