Callum Smith

Head of Outsourcing & Centres of Excellence

High energy. Strategic. Thought Leader.
Callum Smith is Head of Outsourcing & Centres of Excellence at Vanquis Bank.

Callum Smith has gained a vast amount of experience within the consumer lending market and have been accountable for many successful teams. Callum thrives on overcoming challenges and obstacles, through developing and delivering ambitious customer and commercial strategies. Callum likes to create an energetic environment where people express themselves, continually innovate and build high performing teams.

Proven responsibility for many customer and operations teams within highly regulated customer centric environments, understanding the importance of finding the customer vs commercial balance for any company to be truly successful.

Callum’s roles have been within corporate and FinTech environments, where he has been involved in the best parts of both worlds.
Overall accountability for multiple areas in Customer Operations, covering: Acquisition, Onboarding, Underwriting, Customer Services, Complaints, Fraud Ops, Vulnerable, Arrears & Forbearance. Activity completed Offshore & Onshore.