Matt Rumins

VP, Head of Sales and CX

Matt Rumins is a seasoned leader in contact center transformation, currently serving as Vice President of Sales & Customer Experience for the UK & Ireland at Intradiem.

With a career dedicated to enhancing agent performance and well-being, Matt specializes in leveraging real-time automation to deliver personalized training, coaching, and wellness initiatives. His approach prioritizes employee empowerment, recognizing that exceptional customer experiences begin with engaged and supported agents. A frequent speaker at industry events, Matt brings valuable insights into the evolving landscape of contact center technology and its impact on both agents and customers.