Shane Nancarrow

Senior Speech Analytics Analyst

With a career spanning from front-line customer interactions to embarking into the world of speech analytics, I bring over seven years of experience at Vanquis Bank, where I currently drive strategic insights as a Senior Speech Analytics Analyst. I specialise in transforming customer conversations into actionable intelligence using platforms like CallMiner. Passionate about the intersection of AI and customer experience, I help drive data-led decisions that enhance operational performance, compliance, and customer satisfaction. Outside of work, I’m an AI enthusiast and use it to fuel my own creative projects, always exploring new ways of harnessing technology to shape the future of communication and execution.