In today’s dynamic market, consumer confidence significantly influences how customers engage with brands. Organisations that understand this connection can improve their contact centre operations, processes, and agent interactions.

This session will explore the relationship between consumer confidence and customer engagement, sharing real-world examples that illustrate this correlation. Attendees will leave with actionable recommendations for enhancing their contact centre strategies to meet evolving consumer expectations. Join us to learn how to adapt and thrive in an environment shaped by consumer perceptions.