Navigating the challenging landscape of uncertain economic times often leads executives to question the value derived from contact centre operations and vendor partnerships. This session will equip you with strategies to effectively respond when the question of contact centre value comes up. We will explore various typical use cases, providing concrete examples of successful initiatives that CallMiner has implemented with peers in the industry. Join us to learn how to articulate the impact of your contact centre program and effectively showcase its value to your CEO and executive team.