In the ongoing wave of AI, CallMiner believes agentic AI will enhance both agent decision-making and analyst effectiveness by automating routine tasks and enabling proactive service, improving overall operational efficiency and customer satisfaction.

Join us as a panel of industry experts discuss the potential of agentic AI to reduce human effort by autonomously identifying and initiating next-best actions to resolve customer issues more efficiently. Panelists will also examine the impact of agentic AI on analysts tasked with understanding customer intention, highlighting how it drives efficiency by uncovering deeper insights faster, enabling quicker, more informed responses.

Finally, this session will cover best practices for integrating agentic AI to foster seamless human-AI collaboration and ensure ethical use for agents and analysts alike.