Frank Sherlock

VP of International

Based in the UK, Frank has been with CallMiner for 6 years, during which time we have seen significant business growth in the region. Frank holds a master’s degree in business administration (MBA) and a Higher National Diploma in Telecommunications engineering. He has worked in and around the contact centre and customer experience space for the last 25 years, including holding senior roles in companies such as Genesys, Intervoice, Convergys, SoundBite and CallMiner.

When not working Frank is an avid fan of Everton FC, where he is a long time season ticket holder, and enjoys golfing.

Session

10:10 AM - 10:40 AM EST  |  Tuesday June 3

KEYNOTE: Bridging the Gap – Unifying CCX and CX

Session

10:00 AM - 10:10 AM EST  |  Tuesday June 3

Welcome to LISTEN UK Opening Address

Session

1:50 PM - 2:00 PM EST  |  Wednesday June 4

Final Closing Remarks

Session

9:30 AM - 9:35 AM EST  |  Wednesday June 4

Day 2 Opening Remarks

5:30 PM - 9:00 PM EST  |  Tuesday June 3

LISTEN UK Awards Ceremony at Treehouse Manchester

Session

4:00 PM - 4:15 PM EST  |  Tuesday June 3

Day 1 Closing Remarks