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Better Intelligence for Better Experiences

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3rd-4th June 2025

The Lowry Hotel, Manchester

Register now!

 

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3rd-4th June 2025

The Lowry Hotel, Manchester

Register now!
DAYS TO GO
0+
SESSIONS
0+
USER DRIVEN CONTENT HOURS
0+
ATTENDEES

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Overview

Better Intelligence for Better Experiences

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with engaging, immersive, and interactive sessions.

Over two days you'll gain exclusive insights into:

  • The latest market trends and innovations shaping the future of customer engagement
  • CallMiner’s strategic vision and upcoming product developments
  • The newest enhancements to the CallMiner platform, plus a sneak peek into future advancements in AI and beyond

LISTEN UK 2025 is a prime opportunity to network and connect with friends, colleagues, industry peers, and CallMiner experts and executives, all in person.

Connect, Learn, Inspire

Now in its 6th year, this event is your opportunity to join our vibrant international community of customer-focused professionals, all coming together to learn how to elevate customer experiences and unlock greater business value from every conversation.

At LISTEN UK you'll:

  • Uncover the truths about AI – Separate fact from fiction and learn how AI innovations will revolutionise your customer experience
  • Drive actionable insights – Discover strategies that can benefit your entire organisation, from the contact centre to the C-suite
  • Get an exclusive sneak peek – Gain access to the exclusive CallMiner product roadmap led by product experts, showcasing exciting new enhancements and what’s coming over the next 12 months

1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI


Hear from Industry-Leading Companies Such As:

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Check Out Highlights from Last Year's Event!


 

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LISTEN UK Awards

LISTEN UK Award Nominations - Now Open!

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For years, the LISTEN UK Awards have been the industry’s hallmark, recognising professionals, partners and customers who have reached the pinnacle of achievement in their use of conversation intelligence to drive value within their organisations. The LISTEN UK Award Ceremony is a celebration of these achievements.

The deadline for submissions is 7th of May.

Winners to be announced live at LISTEN UK!

Nominate a Deserving Colleague Here!

1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI



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Speakers

Hear from some of the most influential companies and thought leaders in the conversation intelligence industry.

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Gareth Tomlinson

Head of Customer Operations Strategy

Vanquis Bank

Liz Hicks

Head of Operations

Ageas

Jamil Qureshi

TEDx Speaker, Performance Coach

Entrepreneur, Author

Rico McLeod

Speech Analytics | Voice of the Customer

Checkatrade.com

Brian Pluymen

Customer Experience Director

Workhuman

Gareth Tomlinson

Head of Customer Operations Strategy

Vanquis Bank

Liz Hicks

Head of Operations

Ageas

Jamil Qureshi

TEDx Speaker, Performance Coach

Entrepreneur, Author

Rico McLeod

Speech Analytics | Voice of the Customer

Checkatrade.com

Brian Pluymen

Customer Experience Director

Workhuman

Callum Smith

Head of Outsourcing & Centres of Excellence

Vanquis Bank

Mark Richardson

Senior Transformation Support Manager

Checkatrade.com

Makbule Gunes

Customer Success Manager

CallMiner

Jason Fletcher

Speech and Interaction Manager

MVF

Jonathan McWilliams

Complaints Governance & Interventions Manager

British Gas

Jeff Gallino

CEO, Founder

CallMiner

Ben Harper

Solutions Architect

CallMiner

Nick Rowe

Business Analyst Team Lead

CallMiner

Liam Miller

Associate Product Owner

CallMiner

Bruce McMahon

Bruce McMahon

Chief Product Officer

CallMiner

Frank Sherlock

VP of International

CallMiner

Jonathan “JR” Ranger

Chief Customer Officer

CallMiner


Full List
Short List


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Speakers

Hear From Some of the Most Influential Companies in the Conversation Analytics Industry

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Gareth Tomlinson

Head of Customer Operations Strategy

Vanquis Bank

Liz Hicks

Head of Operations

Ageas

Jamil Qureshi

TEDx Speaker, Performance Coach

Entrepreneur, Author

Rico McLeod

Speech Analytics | Voice of the Customer

Checkatrade.com

Brian Pluymen

Customer Experience Director

Workhuman

Gareth Tomlinson

Head of Customer Operations Strategy

Vanquis Bank

Liz Hicks

Head of Operations

Ageas

Jamil Qureshi

TEDx Speaker, Performance Coach

Entrepreneur, Author

Rico McLeod

Speech Analytics | Voice of the Customer

Checkatrade.com

Brian Pluymen

Customer Experience Director

Workhuman

Callum Smith

Head of Outsourcing & Centres of Excellence

Vanquis Bank

Mark Richardson

Senior Transformation Support Manager

Checkatrade.com

Makbule Gunes

Customer Success Manager

CallMiner

Jason Fletcher

Speech and Interaction Manager

MVF

Jonathan McWilliams

Complaints Governance & Interventions Manager

British Gas

Jeff Gallino

CEO, Founder

CallMiner

Ben Harper

Solutions Architect

CallMiner

Nick Rowe

Business Analyst Team Lead

CallMiner

Liam Miller

Associate Product Owner

CallMiner

Bruce McMahon

Bruce McMahon

Chief Product Officer

CallMiner

Frank Sherlock

VP of International

CallMiner

Jonathan “JR” Ranger

Chief Customer Officer

CallMiner


Full List
Short List

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DAYS
0+
SESSIONS
0+
USER DRIVEN CONTENT HOURS
0+
ATTENDEES

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Agenda


Day 1 - Tuesday, 3rd June

9:00 AM -
10:00 AM BST


10:00 AM -
10:10 AM BST


10:10 AM -
10:40 AM BST


KEYNOTE: Bridging the Gap – Unifying CCX and CX

Frank Sherlock
VP of International, CallMiner

Jeff Gallino
CEO, Founder, CallMiner

10:40 AM -
11:10 AM BST


Maximising Value with Vanquis Bank

Gareth Tomlinson
Head of Customer Operations Strategy, Vanquis Bank

Callum Smith
Head of Outsourcing & Centres of Excellence, Vanquis Bank

11:55 AM -
12:55 PM BST



Networking Lunch


12:55 PM -
2:00 PM BST


2:00 PM -
2:30 PM BST


3:15 PM -
4:00 PM BST


Panel Discussion including Intradiem

Nick Rowe
Business Analyst Team Lead, CallMiner

4:00 PM -
4:15 PM BST


Day 1 Closing Remarks

Frank Sherlock
VP of International, CallMiner

5:30 PM -
9:00 PM BST


LISTEN UK Awards Ceremony at Treehouse Manchester

Frank Sherlock
VP of International, CallMiner

Jeff Gallino
CEO, Founder, CallMiner


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What Our Attendees Say

Thank you for holding a 1st class virtual conference. Good selection of top-notch industry speakers. Thanks for making it easy to join, participate and refer back to the conference sessions.


I appreciate that I’ll be able to see the other sessions as you never know what insights they might give! While networking was more challenging virtually, you all should be proud of this conference. You gave it that CallMiner feel virtually!


I was pleasantly surprised at how much I took away from the conference.


I was impressed at how much knowledge and insight I gained as a first-time attendee


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Register

Let's lock your spot!

You will receive notification of registration confirmation within 48 hours.
Please reach out to listenuk@callminer.com with any questions.

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Who Attends LISTEN UK?


1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI


Roles that attend LISTEN UK

LISTEN UK 2025 is designed with a variety of content and interactive sessions, so attendees can attend sessions that will deliver the greatest value to them. Attendee roles range from C-Level to Founder, VP and Directors of CX, QA, Compliance, Contact Centre Operations, to Programme Managers, Speech, Business, Data Analysts, and Heads of AI Committees or Data Scientists.

Organisations that attend LISTEN UK

The international CallMiner community includes leading organisations spanning numerous industries including FinServ, insurance, collections, retail, energy & utilities, communications, and BPOs. The use cases range from contact centre efficiency, CX, AI advancements, product experience, employee experience, sales & marketing effectiveness, and many others. See agenda for more info.




Thank You to Our Partners!

 

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